GOOVIS Warranty Policies.
In strict accordance with the Product Quality, the GOOVIS is fully warrantied for repair, replacement or compensation for quality problems under the following condition: Within twelve (12) months of purchase or receipt of the device, as verified by a receipt, if it has any verifiable quality problems that have been confirmed by the GOOVIS after-sales service center, you may have your device repaired or replaced without charge (except for shipping).
The decision to replace or repair the device will be determined by the GOOVIS repair center depending upon the issue that is encountered.
Voided Warranty Policies
The following actions will void the warranty:
a) Unauthorized repair, misuse, damage, negligence, abuse, accident, alteration, water immersion, improper use of the GOOVIS , destruction or obliteration of labels or false proof mark, etc.
b) Use of parts unconfirmed by the manufacturer, and damage to the device caused by not following the operating instructions in its use, repair, maintenance, and transport or other accidents.
c) Damage that occurs outside of the warranty period.
d) Damage caused by force majeure.
GOOVIS Return Policy
GOOVIS Shop Return Policies
Please contact us through email or Facebook Messenger before return.
All returns must include the following or it will be rejected and returned to you at your cost:
Product purchased from GOOVIS Official Site or Shop
Original Condition, no physical damage (exclude damages sustained during transportation)
All accessories, manuals, warranty registration card, etc.
Original UPC/serial number intact on product and on retail package (Proof of Purchase)
All return request for refund or replacement can be submitted with valid return reason within Three (3) calendar days from the delivery date. And we will charge a restock fee from USD$100.
Additional Return Requirements and Policy:
1.All return or replacement request will be processed within 5 business days after returned item is received by GOOVIS Shop
2.Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, GOOVIS Shop will refund the amount of sale.
3.All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4.Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5.Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by GOOVIS Shop.
6.Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7.Refund will be issued after our warehouse receives, inspects, and processes your return. GOOVIS Shop will refund back to your method of payment.
If the issue still cannot be solved, please contact our support team by support channel to facilitate an RMA (Return Material Authorization) code for further maintenance.